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Diehl Chrysler Dodge Jeep Ram of Salem
- Car Dealers
- Salem, OH
About this business
Location details
400 Legacy Ln, Salem, OH, 44460, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
The sales manager kept talking down to me and mansplaining the fact that he called the $20k vehicle I was buying "junk" from the PA dealership. My dealings with Jeremy Gorby and Greg Marple were outstanding. Sales manager Justin needs to take customer service training.
Business response:
Hello Amy, thank you for sharing your experience with us. We would not want any of our customer to feel that way and we've passed your review on over to our general manager. We appreciate your taking the time to let us know about this. Thank you!
My wife and I took our business to this dealership, the used jeep we purchased is very nice and at a fair price,but the jeep only came with one key fob,now for an extra one,they want to charge another 300 dollars on top of the price we already paid. We are very unhappy that this was not included, pretty petty not to make that part of the deal. Hope the 300 dollars was worth the repeat business, we will purchase our next vehicle elsewhere.
Business response:
Hi Steve, thanks for stopping by to share your thoughts with us. We totally get how surprising sticker shock can be! Drive past any gas station and anyone's jaw will drop! The case with your Jeep though was that since it was a pre-owned vehicle there only was that one key fob available. I believe your sales guy let you know about that while you were checking out the Jeep. We would have loved to include two key fobs but there simply wasn't a second one available. A new OEM fob would have to be ordered and a specialized tech w... read more
Spoke with Jonah twice and sales manager once about new Jeep Wrangler and had an appointment to go buy it. Day of the appointment Jonah called me to go over my trade in value and get all of the details. Once he learned my trade in value and that I did not owe anything on the vehicle he called me back a half hour later to let me know they were raising the price 6k dollars over MSRP… I called three other Jeep dealerships with same Jeep and all three were selling at MSRP. This place will 100% take advantage of anything!!!
ok here is the deal, I inquired on several vehicles listed at Diehl and still have not received an email, a text or a phone call about any of them. since nobody called me, I made the 35 minute drive to confirm they were still here and walked around the lot for 30 minutes looking at their inventory, yet not one salesmen bothered to come out and greet me. I am ready to buy now as this is the 7th dealership I have been at since yesterday and have spoke to someone at each one. I guess they don't earn commission because this is s... read more
Business response:
Hi Mike, we're very sorry to hear about this. Please allow us to apologize for someone not coming out to greet you on the lot. Unfortunately the reason no one had gotten back to you yet is our entire customer database has been down and our team is working on getting it back up.
Very disappointed, member of the jeep wave program. Brought my car to dealership for all services. They never rotated my tires. 2 tires bad, 2 tires good. Worst customer service ever trying to get this resolved.
Business response:
Hi Jaimee, we're sorry to hear about these frustrations. Let us see what we can do!
Had my jeep for 11 days for a caliper and break line. turned roters and pads. Was told 7 at the latest. Not one call stating they would have longer. They called me and said they were finished then told me a total. Went that evening to get amd gentleman told me they forgot to add on the pads. Was going to charge me until I said something. I will not bad mouth but they will never get another penny from this household nor will I ever recommend them. Very unprofessional in my opinion.
Business response:
Hi John, after reading your review I can say that's not the kind of service we at Diehl Auto strive to provide our customers. I'll pass along your comments about the less than stellar communication. Please give us a call at (330) 337-3475 and we'll see if we can't earn your patronage again.
place is very disorganized! took a week and a half to repair my truck....price was outrageous! I was told they were repairing my rear shocks...instead it was my front....when I came to pick my truck up ..I wanted an hr and a half! I finally got my truck and started to leave...a guy flagged me down in a truck ..asked if he could barrow my truck...here he was the mechanic...said he forgot to tighten my strut bolts!!! I was supposed to be charged 2500...for repairs which was high! A tranny pan ..fluid and filter ..oil change wa... read more
Business response:
Hi Mike, we're sorry to hear you're not happy with your service. Can you please reach out to us at (330) 337-3475 so we can talk about this with you? Thanks!
Become customer oriented very disappinted Notify customers on the progress of their order
Business response:
Thank you for taking the time to reach out, Carl. We're disappointed to receive this feedback, as we take great pride in our team's ability to exceed customer expectations and excel in customer service. We apologize you did not receive the level of customer service you deserve and hope to have the opportunity to turn your opinion of us around in the future. Thank you again for your honesty. We hope to use this to improve our practices.
Free popcorn while waiting. Lol
Business response:
Thank you for taking the time to reach out, Renee. We're sorry that we don't have any popcorn for you to enjoy while waiting for your vehicle service to be completed. We appreciate the suggestion and will take it into consideration.
Frequently asked questions about Diehl Chrysler Dodge Jeep Ram of Salem
How is Diehl Chrysler Dodge Jeep Ram of Salem rated?
Diehl Chrysler Dodge Jeep Ram of Salem has a 4.7 star rating with 1,122 reviews.
When is Diehl Chrysler Dodge Jeep Ram of Salem open?
Diehl Chrysler Dodge Jeep Ram of Salem is closed now. It will open at 9:00 a.m.