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Diehl Chrysler Dodge Jeep Ram of Salem
- Car Dealers
- Salem, OH
About this business
Location details
400 Legacy Ln, Salem, OH, 44460, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
shouldn't be able to sell a truck that has something wrong with it. took it for a test drive, but had no gas in it, took a short drive because I didn't want to run out of gas.....danelle was a great sales person, she had nothing to do with the bad truck
Business response:
Hi, Jeff! Thank you for taking the time to reach out. We're sorry to hear you're not satisfied with your purchase. Your customer profile does indicate that it was explained to you that the truck was being sold as an as-is vehicle. That can, unfortunately, come with some risks. We're glad to hear that Danielle made a great impression on you and are confident she did everything she could to assist you throughout the sales process. We appreciate your honest feedback and hope to have the opportunity to turn your opinion of us ar... read more
I bought a 2014 GMC from this dealership. The salesmen, Dylan seemed to be a honest hard working kid which I respected. So I went to the dealership and test drove this vehicle. Right off the bat he had to jump start it twice, which I thought nothing about seeing as it was 20 degrees or below. So I checked out the car in the warmth of the service garage which it was very clean, and detailed very nice, so I looked beyond the battery and purchased the vehicle anyway for close to $10,000 I’ve hade the vehicle for almost 3 weeks ... read more
Business response:
Thank you for bringing this to my attention, Cody. I'm sorry to hear you're having a frustrating experience with your recent purchase. I have forwarded your concerns on to our management team so they can review your customer profile to identify areas in which our team can improve, as well as see if there's anything we can do to work with you towards a resolution. If there is any additional information you feel we should know, please reach out to our Customer Relations Manager, Tina Grossman, at tgrossman@diehlauto.com. Thank... read more
Bought a Chevy Captiva from then. Had problems with it ever since. It’s a shame too, I was gonna get a Jeep of them next year. Not now. Wouldn’t buy a bolt off this dealership!!
Business response:
Hi, Greg. Thank you for reaching out. I have escalated your concerns to our management team so they can review your customer profile and see what's going on.^KK
Bad customer service. Poor communication skills.
Business response:
Thank you for reaching out with your concerns, Anthony. We appreciate Jackie taking our call to talk about her recent experience and look forward to continuing the conversation on Monday.
Recommendedtrevor was great salesman in fact the whole sales team was great bought a certified preowned Durango but before I purchased it I noticed the coolant was low (must not be part of the 120 point inspection to get certified)????? called the service team and the were less then willing to help said they would call me back after they talked to sales team they dident so they did not due a complete inspection on car and less then willing to make it right so sales GREAT service PISS POOR
Business response:
We're glad to hear you had a great experience finding a great CPO Durango with Trevor's help, Stephen! We are sorry to hear you did not have the same type of experience with our service team. Our service manager has been made aware of your concerns so we can work towards a resolution and improve.
The Jeep I got from them has done nothing but cause me problems, when I got it the roof had pin holes in the back, the radio didn’t work, and now it has death wobble which is causing my tires to step. Haven’t even had it for a full month.
Business response:
Madelyn, we are so sorry to hear you’re having issues with your Jeep. When we sold it As-Is to you we disclosed the issues to you. I know we have offered to look at it and you have a scheduled appointment. We are confused as to why you’re posting issues when you were made aware of the problems prior to purchase.
If someone goes to look at a car they raise the price of it online. Sent my father to look at a car I found on their website. Coincidentally not a few hours after he went to see it the price raised online by $599. Today I personally went to look at it. It was a sharp car and the salesmen were nice. I made an offer but the manager refused to budge on the price even though I mentioned that they just raised it. Kept saying he would work with me but they wouldn't even make a counter offer. I raised my offer but they did not e... read more
Business response:
Dylan, we are sorry to see this review. We use market based pricing to determine the price of our vehicles. With this specific vehicle, we are priced as one of the top 3 best values within 100 miles. The system will increase and decrease pricing to stay within that range for our vehicles. Additionally, there is a repair we elected to make that is increasing that cost of the vehicle. With our aggressive pricing, we are simply not able to accept the unreasonable offer that you made to our team today. We would like to ear... read more
Funny how you remove the advertisement you were called out on. My mother bought from you in December and you did not give her the $500 gift card that you advertised on Facebook and on TV. Not good business. Will never do business with you again and highly warn others, unless you like being lied to and pressured into buying stuff you don't need. Shame on you.
My salesman was great they promised me the truck was looked over completely everything was checked out I get it home I found out the air filter is black I found out there’s no jack in the truck at all that I found out the spark plugs have never been changed out it has over 100,000 miles on a 2015 truck salesman try to help me out but the sales manager said no way I did buy it as is ,, paid a lot of money for this vehicle so I’m not happy with management and the dealership , the salesman was great. Very disappointed in the de... read more
Frequently asked questions about Diehl Chrysler Dodge Jeep Ram of Salem
How is Diehl Chrysler Dodge Jeep Ram of Salem rated?
Diehl Chrysler Dodge Jeep Ram of Salem has a 4.7 star rating with 1,122 reviews.
When is Diehl Chrysler Dodge Jeep Ram of Salem open?
Diehl Chrysler Dodge Jeep Ram of Salem is closed now. It will open at 9:00 a.m.