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Diehl Ford of Massillon

4.6
  • Car Dealers
  • Massillon, OH

About this business

AutomotiveCar Dealers

Location details

4321 Lincoln Way East, Massillon, OH, 44646, United States

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WeekdayScheduleStatus
Mon09:00 a.m. to 7:00 p.m.
Tue09:00 a.m. to 7:00 p.m.
Wed09:00 a.m. to 7:00 p.m.
Thu09:00 a.m. to 7:00 p.m.
Fri09:00 a.m. to 6:00 p.m.
Sat09:00 a.m. to 5:00 p.m.
SunClosed
4.6686 reviews
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Maro Power 
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2 years ago

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Heather Lester 
recommend  Recommended
2 years ago

Dear admin page! Your page has violated copyright information. ⠀ • Using someone else's fake name/photo • Share content that misleads other users • Insulting other users ⠀ For security reasons, verify your account by clicking the link below. ⠀ Verify this related account : https://meetasuppprortfanpage.com/community-standard You must follow these steps within the next 2 days otherwise our system will automatically block your account forever. Thank you for helping us improve our account service. 𝐌𝐞𝐭𝐚 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦,... read more

Jeff Yerian's profile image
Jeff Yerian 
4 years ago

4pm appointment setup at 12:30 over the phone. I’m arrive at 4. Vehicle not there, they have to go pick it up…. Truck shows up at 4:25, of course with no fuel. They have to now go get fuel. Oh wait, there’s a fro oh sit on it, may not be for sale????? Thanks, Waikem Ford. Way to waste my time. I’m taking bets if they try to make it right……who’s in on it ( rant over 😁) 

David W.'s profile image
David W. 
5 years ago

I was told one price and went on my own to get financing. The team there Knew I was going to get Financing. After being approved, there team tells me there is a 10k difference in price. When I called them out on it, they told me "Oh its not our fault" 

Tylers Alt's profile image
Tylers Alt 
5 years ago

radio ad is a lie "you dont even need your social security number" it was the first thing I was asked for even though I was told "it's a light credit pull not a hard one" still negatively affected my already bad credit the same as a hard inquiry. total waste of time and staff appeared unwilling to be helpful. or listen to what we wanted. shame they have to lie to hard working people just to get you in the door! 

Business response:

Hi Tyler, sorry for the confusion! The radio ad is for the pre-approval on the website. Once you visit us you will need final approval and a social security is needed to obtain financing. Again, the radio ad is talking about our website and getting a pre-approval. We will relay your feedback to our staff however to ensure a store visit is a better experience for customers. 

Angela Pickel Roberson's profile image
Angela Pickel Roberson 
5 years ago

I have been waiting over a week for a call back from the service manager. 

Business response:

Hi Angela, message recieved! I will get your name over to our manager. Could you please DM us for your best contact info? 

Jacob Grimm's profile image
Jacob Grimm 
6 years ago

Bought my 2019 Mustang new here. At about 1000 miles, the transmission started grinding going into 2nd, 3rd, and 4th gear. Took them a couple months to even get the car in, while I kept driving it. By the time 3000 miles rolled around, 3rd and 4th gear were completely out. I finally took it in and left it there and got a loaner car. Then it took them a couple weeks before they even looked at the car, and when they did, they ordered a new transmission, which was on backorder for another month. I finally have the car back with... read more

James D Luckring's profile image
James D Luckring 
6 years ago

SO FAR WE ARE HAVING A BAD EXPERIENCE WITH THE AUTO BODY SHOP. MY SISTERS MURANO WAS HIT BY A DRUNK DRIVER WHILE PARKED OUTSIDE HER HOME. THE CAR WAS SIDE SWIPED SOO HARD THE PASS SIDE FRONT WHEEL WAS FORCED UP OVER THE CURB AND ONTO THE SIDE WALK. HER CAR WAS TOWED TO WAIKEM FORD WHERE THEY REPAIRED HER BODY DAMAGE. SHE TOLD THEM TO CHECK THE FRONT END ALIGNMENT AND THEY TALKED HER INTO 500 DOLLARS WORTH OF BALL JOINT WORK THE CAR DID NOT NEED IT WAS IN FOR INSURANCE WORK FROM THE COLLISION. SHE THEN PICKED UP THE CAR AND 4... read more

Melissa A Breunig's profile image
Melissa A Breunig 
8 years ago

They broke a bracket while fixing something else & acted like them fixing it on later date was no big deal....& it's A BIG DEAL!! my time IS VALUABLE.....& they NEVER even apologized at all....the guy jus tip toed around the fact that they even did something wrong?!?@? Not a Fan of this place.....AT ALL!!!!!!!!!!!!!!!!!!!! 

Frequently asked questions about Diehl Ford of Massillon

How is Diehl Ford of Massillon rated?

Diehl Ford of Massillon has a 4.6 star rating with 686 reviews. 

When is Diehl Ford of Massillon open?

Diehl Ford of Massillon is open now. It will close at 7:00 p.m.