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Diehl Toyota of Butler
- Car Dealers
- Butler, PA
About this business
Location details
266 Pittsburgh Rd, Butler, PA, 16002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
What a class Dealership. Everyone at Diehl was above my expectations. Great people, I will buy my next car at Diehl and you should too.
I asked them to rotate my tires. I was told they rotated my tires but they didn't rotate my tires. Also, had my car inspected. He told me it be $11 and it was 58 something they should know what the price is upfront. I purchased a car there they know where I live
Business response:
Good morning, I understand that you spoke with our Service Manger, Bob Stiehler and got all of this straightened out. We apologize for any miscommunication and look forward to your future business.
It took too long to get to my car, a 4 month old Atlas that had to be towed for the second time in the 4 months that I have owned it. Felt I deserved more of a priority than I got.
Business response:
I'm very sorry to hear that this happened. I'm going to have a service rep reach out to you to find out what we could have done better.
I'm not sure why you're asking me this again. I brought my car in for a recall repair and not only did you NOT fix the recall issue, you returned my car to me in an unsafe to drive condition the clutch sticks, the gears grind and it struggles to shift into 1st. None of these problems existed prior. possibly worse is that your service manager, sean, didn't seem to care that my car was returned to me in this condition and i'm dreading what will happen when I drop it off to fix what you did.
Business response:
I'm very sorry to hear about this failed service and missed follow up. I'll have our service manager follow up to resolve your concerns.
Truck went in for ball joint and made it less than 20 miles from dealership and the brake caliper locked up. Had to go back and buy new piston pad and rotors. This is not a coincidence considering the mechanic had that caliper off and likely caused an issue when he compressed it. Normally the guides should be cleaned.
Business response:
Very sorry to hear about your experience. Our service manager will be reaching out.
took Jeep Cherokee into dealership on 12-16-24 for service of radio. AM no longer worked. Jeep was serviced and returned and I was advised that the necessary repairs had been made to the radio and I was good to go. Before leaving the dealership I checked the radio and still no AM service. Drove back into service bay and advised service rep. Jeep was again taken to be checked again. Was subsequently advised they would need to order a new radio. I was informed it be available in three or four days. As of this date 12-26-24 I h... read more
Business response:
Sorry to hear about this visit and the lack of communication. I've instructed the service manager to dig into this and get into contact with you immediately.
Hybrid battery filter service. They charged $127 with their hourly rate $150> or =. Time to do the job less than 15 minutes no parts used filter cleaned only. According to Toyota care covers normal maintenance as it is in the manual. ? The dealer as fraud service. When I went to check there work I found the screw holding the filter cover on stripped unable to remove. Gathering info to make a case
Business response:
I'm very sorry to hear about this. Our service manager will be reaching out to rectify the situation.
Still no fix on recall Left dealership and oil change light came back on
Business response:
I'm sorry to hear about your experience. Shawn Peters, our service manager will be reaching out to rectify your issues.
Thought the paint job could of looked better on the front bumber and sensors are not put in straight
Business response:
I'm sorry to hear that your repair wasn't completed up to standards. Please reach out to our body shop director, Denise Scott to discuss correcting the issues. Thank y ou
Frequently asked questions about Diehl Toyota of Butler
How is Diehl Toyota of Butler rated?
Diehl Toyota of Butler has a 4.6 star rating with 2,178 reviews.
When is Diehl Toyota of Butler open?
Diehl Toyota of Butler is closed now. It will open at 9:00 a.m.