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Diehl Chrysler Dodge Jeep Ram of Butler
- Car Dealers
- Butler, PA
About this business
Location details
258 Pittsburgh Rd, Butler, PA, 16002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Didn't fix everything that they were supposed to fix. Very poor craftsmanship done also. Very upset with Diehl. Bad experience. Brought my truck back a 2nd time for repeat business and it didn't pay off. Very disappointing...
Business response:
Thank you for taking the time to reach out, Bill. We're sorry that the additional damage to your vehicle was not approved by Progressive and understand that that can be frustrating. Our management team is aware of your concerns and would be happy to further explain any questions you have if you'd like to give them a call. We appreciate your time and feedback.
Just a friendly reminder, DO NOT buy a car from this dealership, especially if its used. The owner will tell you his daughter just used this vehicle and it’s in great shape, but it will be a never ending money pit. I cannot stress enough how awful my experience was with this dealership and just hope I can save you all the trouble. Take a little extra drive to next dealership.
Business response:
Thank you for taking the time to reach out to us, Jake. We're having trouble pulling your customer profile in order to review your feedback. We apologize for the frustrating experiences you've had and would like to use your feedback as an opportunity to grow and improve our business. If the vehicle was purchased under a different name or if you could provide more information, we would appreciate it.
Walk Away, wait instead RUN as fast as you can. On May 13, 2020 we spent $70,000 on a brand-new Dodge Ram Cummins 2500 from Diehl-Butler. We drove this truck for 10 days before we discovered our first oil leak. Yes, the first one. Soon we had a 2nd, 3rd and a 4th leak. Then eventually it needed a whole new Cummins engine. This would mean that the entire front of the truck would have to be disassembled. We were told then that this repair would take only 6 hours. However, as we called around to other dealerships and talked to ... read more
Inept and inert and questionable ethic service dept. An auto uconnect update failed, back up camera, anti collision, gps clock, etc stopped working. Would not update. Disconnect battery to reset, not an easy task. Took it to Diehl, advised they could only reset. I advised that dealer svc rep my son the could update it with thumb drive. He said that only dealer downloads were on thumb drives. He said he could only reset it and it would schedule update but it did not. Got on internet for info. We download software at home... read more
Business response:
Thank you for taking the time to speak with Paul today, Richard. We apologize for the confusion during the initial explanation of the programming but are confident everything has been cleared up now. If you have any additional questions, please give us a call back and we'd be happy to chat with you. Enjoy the holiday weekend!
I would not recommend the service department to anyone. They offer free inspections when you buy a car to look for reasons to charge you. I had taillight guards on my jeep. My jeep passed inspection with them last year at Diehl. This year they charged me $55 to remove them. $55 for something that takes 5 minutes to do and was unnecessary is ridiculous. I asked them to look at my Center console because it broke to see if it was under warranty. The guy told me when I pulled it that it would not be covered. I told him that it d... read more
Business response:
Thank you for taking the time to bring this to our attention, Melissa. Inspection standards have tightened up and there are many items that have passed in the past but are no longer considered acceptable. We certainly understand this frustration but our team must follow the standards set. If you give us a call, we'd be happy to further explain the taillight and/or center console concerns.
Had a recall taken care of, and they “folded” my towing mirror in and popped the glass out of it which I broke it putting it back in. The manager looked at it on Monday said he’d take to his manager the next day and get ahold of me. Never heard from again. So when you take your vehicle take note of the body before you take it in for anything
Business response:
Thank you for reaching out, Tim. I just spoke with Dom regarding your mirror and he apologizes for letting this slip. We will make sure this gets taken care of and will be giving you a call as soon as we have some more information.
PRICES! Took my car in for normal maintenance, oil change, rotate tires. I asked them to check the brakes because ever since the last time they changed them (supposedly) they make a grinding noise. Today I was told they never changed the brakes, they only cut the rotors. Not sure why they weren't replaced when I was told that was what they were doing because it was still under warranty. So, today it was going to be over $1047.00 to change all 4 brakes & rotors & clean up hardware. I picked up my car, husband got all of the p... read more
Always had excellent service there except for my last visit this past Friday. Took my car in to have my transmission fluid changed after getting a quote for $311. When they took it in to do the work they came out to tell me that whoever gave the quote was wrong, that it would be $780 dollars. No problem, people make mistakes right; but I decided that was way too high and I would take it somewhere else to have it done. However, they still charged me $52.00!!!!!! I guess the charge was for the person driving the car back to th... read more
Frequently asked questions about Diehl Chrysler Dodge Jeep Ram of Butler
How is Diehl Chrysler Dodge Jeep Ram of Butler rated?
Diehl Chrysler Dodge Jeep Ram of Butler has a 4.5 star rating with 1,810 reviews.
When is Diehl Chrysler Dodge Jeep Ram of Butler open?
Diehl Chrysler Dodge Jeep Ram of Butler is closed now. It will open tomorrow at 9:00 a.m.