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Diehl Kia
- Car Dealers
- Massillon, OH
About this business
Location details
3750 Lincoln Way E, Massillon, OH, 44646, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very hard to get in contact with. I’ve left many voicemails at all times of the day and get no returned communication. Not happy and will likely never return to this location due their carelessness and terrible customer service.
Business response:
Karley, I'm sorry to hear about your frustrating experience with our communication and customer service. This is certainly not the level of service we aim to provide, and we deeply apologize for any inconvenience this may have caused you. We appreciate your feedback and take it seriously. We understand the importance of timely and effective communication with our customers, and we are actively working to address this issue. We value your business and would like the opportunity to make things right. Please message us on Faceb... read more
I took my car into Diehl Kia of Massillon for an oil change & the next morning I had a nice big spot of old oil on my garage floor from the tech being sloppy & not cleaning up their mess. The photo is just what was left after a full day of driving around & parking other places without knowing before parking back in my garage. You’d think when you pay $80 for an oil change that they spend a whole hour on that the tech would at least do it right. After calling 2 days in a row to talk to a manager about it I’ve received no call... read more
Business response:
We apologize for the inconvenience you experienced after your oil change at Diehl Kia. It is unfortunate to hear that our service did not meet your expectations and that our team did. We take all customer feedback seriously and would like to make this right. Please contact us at (330) 478-0281 so we can investigate further and find a solution for you. Thank you for bringing this to our attention.
trust...absolutely no trust taking my car to this dealership...couldn't get anyone to answer my calls ...owner seen my review and has given my issues to service manager and still nothing....here's the problem...you lost my trust on a simple oil change...really do you think I would ever trust anyone from that dealership again...no thanks...good luck going out of business treating customers like this...
Business response:
Hi Thomas, we are so sorry about this. At Diehl Honda, we aim to provide positive experiences at all times. At this moment, we are having a high call volume, so we are trying to get to all of our customers promptly. Please message us your number, and we will make sure that we get this issue situated. Thank you.
Tell me why Diel of Massillon stripped the lug nuts on ALL 4 of my tires and expects ME to pay for replacements?!?? Ummmm NOOOO I’m not! It was ur mistake(4 times) NOT MINE!!!!
Business response:
Hello Ashley, we're sorry for our late response to your review. We appreciate you taking the time to share your thoughts and experiences with us, as reveiws like your offer us insight into how we can make Diehl Kia of Massillon the best vehicle shopping experience in the area! Despite your frustrations, we hope that you'll allow us the opportunity to serve you again in the future whenever you may be shopping or need service.
Diehl Automotive Group of Massillon Hi everyone, I am very understanding and patient, however, I would like to tell my story that way my friends and others don’t come to this dealership for service. I cannot speak about the other departments but I would like to share my terrible experience. I took in my car on October 8, 2022 (LAST YEAR) for a recall on the brake lines. They pressure tested them and they failed the inspection and was leaking. I had a rental car for 2 weeks and had to take it back to enterprise because the k... read more
Business response:
Hello Courtney, we're sorry for our late response to your review. We appreciate you taking the time to share your thoughts and experiences with us, as reveiws like your offer us insight into how we can make Diehl Kia of Massillon the best vehicle shopping experience in the area! Right about the time you brought your vehicle in for service we were going through some big changes here as we transitioned from Waikem to Diehl. We had some staff accept new opportunities elsewhere, and we hired some new friendly faces too. While th... read more
They sell brand new cars with garbage tires
First off let me start by saying the sales agent Jared Ady was great , very knowledgeable and very nice to deal with. Now with the bad…we had been car shopping all day and did call ahead and say we would be coming in later in the day ( approx: 30 mins. Before closing ) to take a look at, and discuss purchasing a new Telluride . We were taken back into the sales managers office to go over trade in values and pricing. My wife and I intelligence was first insulted when we were told the price point we were trying to be at was im... read more
Worst experience I have ever had from a dealership. Showed the "salesperson" a lease deal they had on their website and he said he knew nothing of it and couldnt find it on his computer. The trade value also came up $5000 less than another dealer. We only went there because we were interested in a specific vehicle but we will never go back. What a waste of our time. Dont waste yours!
*Predatory Lender* Without knowing anything about me, my Salesperson tells me I am going to get a bigger payment because I am looking at a larger vehicle. However, the vehicle was not more expensive than my trade in, nor was it even technically larger. They have you do all these things to collect personal information from you - get pre-approval, pick your car, set you up with a payment, value your trade in, etc. You go in and think you should be pretty far along in the process. No, they have done nothing but collect info.... read more
Frequently asked questions about Diehl Kia
How is Diehl Kia rated?
Diehl Kia has a 4.6 star rating with 1,442 reviews.
When is Diehl Kia open?
Diehl Kia is closed now. It will open at 9:00 a.m.