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Diehl Chrysler Dodge Jeep RAM of Moon
- Car Dealers
- Coraopolis, PA
About this business
Location details
5408 University Blvd, Coraopolis, PA, 15108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I went in for a check engine light and said I needed my car by 3. I was not even called until 3 to say that my car needed nearly $1,000 of work, including changing filters that were just replaced. Although I still have a warranty, I was told most things were not covered. When I asked questions the same list of things that needed done were just repeated to me without answering my question. The person on the phone was very short with me and not helpful when answering my questions. I told him I was going to speak to my husband.... read more
Business response:
Thank you for taking the time to reach out and detail your concerns, Renee. Our Service Manager is actively looking into your recent experience and identifying areas where our team can work to improve. This is not the type of customer service we aim to provide and we apologize for the frustration you and your husband experienced. We appreciate you making us aware of the situation and giving us the opportunity to address it so that we may improve as a group.
RecommendedWhen I bought my 2019 Ram they were phenomenal the sales person and the manager. Now two years later I have a water leak where my third break light is and I have a blown speaker which they said my radio need updated. I get truck back and it sill sound the same way. Ever time I call to get ahold of the Service consultant he never answer and I leave message he never calls back
Business response:
Thank you for taking the time to reach out and bring this to our attention, Dan. We're glad to hear you had a great experience working with our sales team and are sorry to hear our service team has not yet left you with the same impression. Our Service Manager has been notified of your concerns and will be in touch.
I just bought my first car from Diehl in Moon and I would not recommend, especially for a first time buyer. Mike was the salesman and was not willing to help at all. He wanted the sale and that was just about it. He was not willing to negotiate on the price and overall was just not very pleasant to work with.
Business response:
Thank you for taking the time to reach out with your concerns, Heather. We hope that your recent conversation with our General Manager helped to alleviate some of your frustrations. If there is anything more you feel we need to be aware of or would like to talk in further detail about, please give us a call. We'd be happy to chat.
I bought a jeep at butler Deihl, they were awesome. no problems. I purchased another jeep at moon, salesman Mike was horrible, rude and seemed to have no clue what was going on and neither did his manager Brent. The jeep was in Ohio, they took a deposit to hold, had me add it to my insurance and then 3 days later told me they couldn't sell it because they had no title. We ended up driving to deihl in Ohio, where they were great, had no clue a deposit was put on it as it was still up for sale. The manager there got things mo... read more
Business response:
Thank you for taking the time to reach out with your concerns, Amy. We are very disappointed to receive this type of feedback but intend to use your experience as an opportunity to grow and help our team improve. It is unacceptable that there were clear drops in communication and we must do better.
the service department lacks the knowledge of how to bring your customers back. return customers is the key to continued growth
Business response:
Thank you for taking the time to reach out, Darlene. We're sorry to hear you had a frustrating experience working with our service team. We appreciate your feedback and hope to use it to improve our team for the future.
Took my daughters Jeep in for I guess a problem the have been having with them had extended warranty still cost me $219.00, so I ask them to check brakes while the had it there. They told me that it needed front and rear brakes and rotors and told me it was going to be $942.00 and I thought it was odd since it had just been inspected 2 mths ago so I told not to do brakes. I then took it to another mechanic and he told me that my rear brakes were at 75% and my front were a little better than 50 % . Then on top of that when I ... read more
Business response:
Due to your privacy settings, we will need you to message us so we can get the necessary information. If you would prefer to give our team a call, please ask for our Service Manager, Dean Winner. Thank you.
I honestly have no idea why they even have appointment times because I am always there an hour past my appointment time before they take me vehicle back to the bay to start working on it. No different this time. 25 minutes of work (I could see them and timed them) but it took an hour and 45 minutes to have my truck inspected. It's like this every single time. The local shop I go to for my other vehicle never has a problem being punctual and respecting my time.
Business response:
Thank you for taking the time to reach out with your concerns, Nicole. We're sorry to hear that your appointment took much longer than anticipated. We assure you that this is not on purpose and we do respect your time. Our service manager will be reviewing your appointment and addressing the team accordingly.
The worse service experience ever! I recently bought my Jeep from here and the drivers seat maneuver broke. I called the service department to fix the seat and when I picked up the Jeep, the seat wasn't fixed, but instead I was charged for diagnostics (even though I told them on the phone exactly what the issue was)! I'm never buying or having my vehicle serviced by them again!!
Business response:
Thank you for taking the time to reach out with your concerns, Janelle. Our service manager is reviewing your customer profile now and will be giving you a call shortly. ***Update 7/8*** We appreciate you taking Dean's call today to review your recent experience and discuss a resolution. We have placed the parts order and look forward to repairing your vehicle. Please give us a call or let us know if there's anything else we can do for you.
We sent our 2015 Wrangler over for repairs to its wiring harness after it was damaged by wildlife. The vehicle was sent to your service department because the damage was within an inch of a major connector in the wiring harness. We were charged $492.20 to have 2 wires spliced and reconnected. I was told the service department didn't have new parts available until June so some used parts from another vehicle were used. After getting the vehicle home I looked at the repair and realized that the engine cover (which had most of ... read more
Business response:
Thank you for taking our call yesterday, Todd! I'm glad to hear that you and Anthony were able to clear things up and come to a resolution. Please let us know if there's anything else we can do for you.
Frequently asked questions about Diehl Chrysler Dodge Jeep RAM of Moon
How is Diehl Chrysler Dodge Jeep RAM of Moon rated?
Diehl Chrysler Dodge Jeep RAM of Moon has a 4.4 star rating with 2,088 reviews.
When is Diehl Chrysler Dodge Jeep RAM of Moon open?
Diehl Chrysler Dodge Jeep RAM of Moon is closed now. It will open on Monday at 9:00 a.m.