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Diehl Chrysler Dodge Jeep RAM of Moon
- Car Dealers
- Coraopolis, PA
About this business
Location details
5408 University Blvd, Coraopolis, PA, 15108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Service department very stale, not friendly, looking like a tired group of people
This Dealership, specificly Manager Rayann, is not elderly friendly. Please check out Beaver County Dodge, Chrysler Jeep Ram. Beaver County Dodge was super helpful!
Business response:
Mrs. Cox, we had no intentions of escalating this issue and did not mean to disrespect you in any way. We were responding to the allegations made and had to state the undeniable fact that frustrations caused were due to our unwillingness to perform an illegal transaction. We hold ourselves to a higher standard and are not willing to risk our reputation or license to perform business for any transaction. The fact that you were able to find an organization willing to perform such a transaction and then promote that is disheart... read more
Expensive repair that was not done correctly. Had to take it back immediately. They said that it was fixed a archons time only to discover during call that it was not. Difficult to understand how they have a five star rating from Chrysler. I’ll never look at that rating the same again.
My Jeep was having intermittent starting problems and giving an error code I thought it was the starter - obviously. I was billed for 2 hours of diagnostic charges $250 to determine the starter was bad-seriously? The error code and the fact that it didn’t start normally should have been a simple diagnosis. I was ok with 1 hour and$125 to confirm this. I thought the extra hour charges were unneeded and a form of gouging. I probably would not trust the service department again
Business response:
Thank you for reaching out and bringing this to our attention, Doug. I have our service manager taking a look at your recent experience so we can make sure to properly address your concerns. ^KK
What the actual hell, I've been driving around with this defective airbag for 5 months! When the work order says the recall was completed. I specifically asked about this when my car was in service (Brad because Amy was off) This has put the lives of a lot of my family at risk. Completely unacceptable. Especially when my car was at the dealership for 35 calendar days
Had my bucket truck in for service. Got it back and the PTO did not work. Had to take it back the next Day to have them program the PTO. Lost a whole days of work and thousands of dollars. Just because somebody did not do their job properly
Business response:
Thank you for bringing this to our attention, Michael. I've forwarded your concerns on to our service manager so he can review your experience with the team. This is not the impression we look to impress upon our customers. ^KK
Because they told me what thing and do a hole different thing
Business response:
Updated Response: Hi, Carlos. According to your RO, our team recommended several services that your vehicle needed to correct the damage. However, you requested that only the strut be repaired. It states that you were informed that more work needed done but declined that work. If you would like further clarification, please give our team a call and we'd be happy to review the RO with you again. We are sorry if there was any miscommunication. ^KK Original Response: Thanks for reaching out, Carlos. Our service manager is curr... read more
evidently if you dont plan to spend over 12,000$ you are not worth their time. Ive wasted 2 beautiful days off to listen to some guy basicly shoo me off the lot.... my credit was ran 4 days ago. i stopped in 9a.m this morning.... told me come back later. internet was down. its now 2:00. my next available day off is in a week. I adrressed my work schedule to no avail. probably the most disrespected ive ever felt, trying to spend money. do yourself a favor. go somewhere else.
Recommendedhad a great experience two yrs ago when I purchased my truck. But I will say that the service department is horrible, took a month to get my truck scheduled for an appointment do to no return call and the person I needed to deal with being unavailable every time I called. Until I called Chrysler Corp, then all the sudden I get a returned call. Be hard pressed to take my truck back to them for any other service issues.
Frequently asked questions about Diehl Chrysler Dodge Jeep RAM of Moon
How is Diehl Chrysler Dodge Jeep RAM of Moon rated?
Diehl Chrysler Dodge Jeep RAM of Moon has a 4.4 star rating with 2,088 reviews.
When is Diehl Chrysler Dodge Jeep RAM of Moon open?
Diehl Chrysler Dodge Jeep RAM of Moon is closed now. It will open on Monday at 9:00 a.m.