This profile has been claimed by the business owner or representative.
Diehl Kia of Hermitage
- Car Dealers
- Hermitage, PA
About this business
Location details
1469 N Hermitage Rd, Hermitage, PA, 16148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Awesome dealership Highly recommend. Fantastic new facility and excellent service from beginning to end of purchase. I would and have highly recommend my friends and family to consider Taylor Kia for the next new or used automobile
Very nice. People are professional and friendly. Made the process pleasant. No hassle. Good experience. I love my new Kia. My salesman Bob was patient and helpful.
great place to buy a car honest, quick ,knowledgeable,fair and great product a lot of inventory good location close to my home going to be easy for oil changes and service.
I placed a custom order through the manager of this dealership and I didn't realize the extra $1k add-ons until after the purchase (basic things like carpet that I thought was part of the package for the SX trim). They've been lying to me throughout this process and it's been a month since I bought this with no progress. No customer service here... they didn't inspect the vehicle to compare it to my actual order, a manager lied to me on the day of purchase saying the parts dept. was closed but they'll "take care of it" on th... read more
Unfortunately I had a recall that needed to be done on my car so I took it to Diehl Kia of Hermitage. The mechanic that worked on my car was very nice but I was met at the end with a multi-page list of things that my car needed to have fixed immediately. Once I had time to look at it, I took out my calculator and the suggested fixtures would total $2,900 all together. I wanted to cry! So I call my mechanic and I took the car to him today. I have a very reputable and honest mechanic that I've been going to for years.. and thi... read more
Business response:
Hello, Thank you for leaving a review of your time with our service department. I truly can appreciate your feelings on this, however our mechanic's are trained master tech's that know vehicles like yours on all levels. Our job when we look at a customers vehicle is to ensure we provide a detailed description of what we see needs to be done now or in the very near future to ensure you and your family are safe and your car is within the manufactures specifications. I have no doubt your mechanic is a terrific mechanic but we d... read more
I took my vehicle in for a recall for a knock sensor and have had nothing but problems every since. Funny thing is I never had a single problem prior to the recall. I am taking my vehicle to a different garage to have it checked out.
Business response:
Hello, Thank you for leaving a review of your time with our service department. I am glad we took care of your recall and disappointed to hear you are having problems. Please feel free to give us a call and we will be happy to look at the vehicle and find out what is occurring, we would never want anything but you and your family safe and satisfied. Please feel free to give me a call at 724-347-7702. Respectfully, Joe Pantone General Manager
The dealership is often hard to get ahold of. I required a maintenance check of my car since the check engine light was on. Got an oil change and requested a report of the breaks and tire conditions and received neither. When I finally got the part replaced to turn the check engine light off, I got in my car and my check engine light was still on. So I had to wait an additional hour at the facility to just have them tell me they had to reset a bad airbag code. Kia has fallen FAR from the grace it once held imo.
Mechanic made a mistake that ruined our engine. We were finally told that they would repair it and that the cost of a rental would be covered by Kia. It was not covered in full. The only car available to us by the rental company was not even equal to ours. It was smaller and one door would not open. We had to pay for being very inconvenienced. Also, when we did get our car back we just happened to look inside and noticed that the coolant was very low. Why would they not fill that while working on the car?
If your car is under warranty, don't even bother bringing it here for an issue. The first time this happened, they just cleared the check engine code and gave me the car back and of course the check engine light came on the next day. Then they wouldn't return my calls for 3 weeks or answer my question as to why someone cleared the codes and didn't do anything.
Frequently asked questions about Diehl Kia of Hermitage
How is Diehl Kia of Hermitage rated?
Diehl Kia of Hermitage has a 4.6 star rating with 2,076 reviews.
When is Diehl Kia of Hermitage open?
Diehl Kia of Hermitage is closed now. It will open tomorrow at 9:00 a.m.