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Diehl Kia of Hermitage
- Car Dealers
- Hermitage, PA
About this business
Location details
1469 N Hermitage Rd, Hermitage, PA, 16148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Terrible experience overall, had my car here had to get a full motor replacement. Finally get the car bring it home to not even have the car 24 hours and the check engine light was on, to find out the timing positioning sensor was busted off when the NEW MOTOR WAS INSTALLED. And it was JB welded back on. Completely unacceptable. not only was that the case but the car was idioling at over 1500 rpms at stand still putting my family in danger of possible breaks not working or something more serious to happen. Brought the car ba... read more
Business response:
Hello. Thank you for sharing your experience and details of your visit, it is thanks to good customers like you that we can continue to improve. First, I want to tell you this is NOT how we conduct business here at Diehl Kia and you bringing this to light resulted in changes being made with our staff. I do understand that you have brought the vehicle back in and we have since repaired the broken part to make the repair properly complete. I would like you to give me a call at 724-347-7702 - Extension 1209 so I can discuss thi... read more
As return customers my husband and I were disappointed in Diehl Kia. The price for the car we were interested in was advertised online at one amount, but not until negotiations were done were we informed that the advertised price included a military discount which did not apply to us. This is a deceptive bait and switch practice and led to an increased cost of about $1700.00 to us. Had we not been desperate for a car at the time, we would have walked away. Due to this encounter, we will not be referring anyone to use Diehl K... read more
Business response:
Thank you so much for leaving a review of how your time with us went. I completely understand the feelings you are expressing in your review, however I assure you we value you and your families time and money more than anything. When a dealer lists a vehicle for sale on line, they always list all available rebates and incentives as well as their discounted price so all customers are able to see how the low the price could be. Once a customer selects a vehicle, that is when we gather your information and see what incentives a... read more
It good service and customer support, for small problem diagnosis they give me waiting period of 5 to 6 weeks and other Kia dealer fixed problem in one day
Business response:
Hello Thank you so much for taking the time to share your feelings on your recent visit. I have taken the time to dig in and get the details on what occurred during your visit. We had you scheduled to come in for your appointment at 1:00 pm and it shows you were not able to come in until 1:40 pm, which we understand that sometimes things come up that cause delays. We did have a full schedule that day and regardless of being late for your scheduled time we did take the time to check the codes on the vehicle free of charge to ... read more
My car went in for a transmission. Was told I would get a loaner as soon as one was available. Never got a call for a loaner had to use someone else's car for the time it was in the shop. I called multiple times left plenty of messages checking progress on my car and never received a call back. The service department never answers their phone or return calls. I had to contact kia customer care and have them reach out to get us any updates on my car. Very very poor service from this dealership, at least the service department... read more
Business response:
Thank you so much for taking the time for leaving a review. We always try to do our best to hit all the right marks to ensure you our customers are taken care of. In this case I apologize that we fell short. We always try providing loaners to our customers when they are available and unfortunately at the time your vehicle was in our service department, our loaners were all out to other customers. Sometimes we are able to get them back quick dependent upon when we get their vehicle complete in the shop and sometimes those tim... read more
Wasn’t informed at all about the status about my vehicle. I had to inquire myself. Then was told to wait, I’ll hear something shortly (1 hour later). Service attendant was not helpful about next step in repair process. Was told to drop it off with no reassurance of a loaner vehicle. Very unprofessional. This was the first bad experience I had with this dealer. Previous service advisor was amazing in this process, but unfortunately doesn’t work with dealerships any longer.
Business response:
Hello Amber. Thank you so much for taking the time to leave us your thoughts during your recent visit. We always make it a priority to try to keep our customers in the loop of what is going on with their vehicles while we are servicing them. I apologize there was a delay in updating you as well as not being able to provide a loaner at the time of your service as at the time they were all out with other customers. It is thanks to good customers like you that we can improve our service and learn from where we may have fallen s... read more
The overall experience was very unprofessional in the appeance of of the sales staff to the inability to get anyone to answer the phone when I tried to call the dealership, among other issues.
I have had too many problems with servicing this 2023 KIA to give a good recommendation. Tires were not rotated on first checkup at 6901 miles. Proof in 2 flat tires in the SAME tire, the second one coming after the first checkup. Impossible if tires had been rotated. I spoke to Andrew about this after I was sure that the tires had been rotated at the second checkup at 11991miles. He offered a logical explanation. I expressed me concern over what else might not have been done at the first checkup...oil change? Multi Point Ve... read more
We were quoted $1,400 for car work. We went to two other auto shops and were quoted $700 from both. Both auto shops that we took our vehicle to said that there were not as many problems as we were told the car had at Diehl. We will not be going back to Diehl in the future and will be letting our family and friends know what happened.
Wasn't offered gap insurance and when I found out I didn't get gap I couldn't purchase it so now I'm screwed thanks I won't be back. I had the 1k a guy from your dealership said I could purchase gap still got the voice-mail only to find out ubcant purchase gap. I was cheated and feel wronged
Frequently asked questions about Diehl Kia of Hermitage
How is Diehl Kia of Hermitage rated?
Diehl Kia of Hermitage has a 4.6 star rating with 2,076 reviews.
When is Diehl Kia of Hermitage open?
Diehl Kia of Hermitage is closed now. It will open tomorrow at 9:00 a.m.