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Diehl Chevrolet Of Hermitage
- Car Dealers
- Hermitage, PA
About this business
Location details
2757 E State St, Hermitage, PA, 16148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Bought a 2023 equinox and a 2020 Chevrolet blazer within two days. Blazer only had one key fob asked if I could possibly get another one said they’d help me out with the cost. The new key fob was $280.98 charged me $149 to program the key and ended up giving me a $100 gift card towards the cost. You would think after spending over 50,000 they could at least cover the cost of programming the key. Called the manager twice to question and I’ve got no return call. Poor customer service as far as I’m concerned. I have no problem ... read more
Business response:
Dear Bill, Thank you for sharing your experience with us. We appreciate your business and apologize for any inconvenience you may have encountered regarding the key fob situation. It is important to us that our customers are satisfied with their purchases, and we understand your frustration. We apologize for any miscommunication regarding the programming and cost of the key fob. Our intention was to assist you with the cost, and we apologize if this was not clearly conveyed. We appreciate your feedback and will take it int... read more
horrible experience with the collision center. had my vehicle for nearly 3 months total following a car accident. eventually had to ask for a loaner vehicle as my rental coverage ran out and nobody seemed to know what was taking so long for the repairs. i was told the work order got screwed up. the ladies in the back of the body shop helped tremendously with getting the loaner, however the center still had my van for an additional month. communication throughout the ordeal was poor and the staff up front had no clue what was... read more
Business response:
Hello Michelle, we're so sorry to hear about this! Thank you for bringing this to our attention. We continuously strive for excellent customer service, and our manager will reach out to see what we can can do to make this right.
This place is a joke. I live less than 1/4 of a mile from here and have stepped foot in the lot 6 times over the last month and half on new trucks on the front line of the lot directly in line site if the showroom. Not 1 salesman has ever came out to assist me or ask what they can do to earn my business. I would never advise anyone to even bother with this dealership. Such a shame being that they have 2 new trucks that caught my eye on the same week. And again just tonight I stepped back on the lot to look and the trucks... read more
At the end of april I bought a car from here. About a month in it started making a really bad noise. I took it in and within two hours they had called and needed an engine tear down approval. I approved it. They then call and say my whole engine needs replaced, and so they did. They told me in 5 days the engine should be there, This was almost three weeks ago. I called pretty upset because not once did I get a call from the service department for an update on my car or nothing. I was told the engine still hadn’t arrived ... read more
Business response:
Hi Hali, we're sorry to hear about your frustrations with your vehicle's engine. Reviews like yours allows us to see where we can improve on such as communication. We'll pass your comments onto the general manager and let our team know about this.
poor sales team. I was told that a vehicle was going to be marked up 5000.00 above msrp before they even had the vehicle. I was told put down a deposit for the vehicle before it was delivered. I didn't do it and was not willing to pay 5000.00 above msrp. I was contacted and offered the vehicle for msrp a week later. I was willing to commit to the purchase and willing to give a deposit to hold it. The vehicle was sold from under me due to the fact that I live 1 hour away and couldn't meet there schedule. Beware
Business response:
We appreciate your review, Chad. But with constantly fluctuating market conditions we have to price our vehicles competitively within the current market. There is still high demand for limited inventory if the current market conditions allowed for lower prices we would happily adjust for it.
On 5/31/22, I dropped my car off at their collision center for them to replace my front bumper, replace my passenger side headlight assembly, and to repair the passenger side fender. I also was going to have a new driver side headlight assembly replaced as I would pay for that out of pocket. On 6/8/22, they called and said my car was done. I went to pick it up and it was unacceptable. The bumper was replaced with another one that had a cracked chrome strip on the bottom of it, the passenger side fender was sticking out at th... read more
the service is SLOW ! An hour and a half for an inspection. First one in at 9 a.m. I will lease from somewhere else next time . Due to the service department being so slow at doing any of the preventative maintenance that goes along with the lease service . My last oil change was over an hour . That was with an appointment.
Business response:
Mark, it's disappointing that we haven't delivered the efficient care we strive for. We want our guests to rely on us for swift service, and I'm so sorry we've let you down. It's concerning that you're considering bringing your business elsewhere, and I'd like to speak with you about your experiences and see what I can do to retain your loyalty to our dealership. I will reach out to you shortly. Thank you, Eric Kramer - Service Manager - 724-347-7702
Dropped car off for a recall on a battery cable that was suppose to only take a few hours, had to call the next day and ask but was told my key didn’t work, took another key down and was told they would get it done…. Next day had to call again to get update on battery cable…. Cost me $114 just to have a recall done that took 3 days. I won’t use them again. Car still wouldn’t start the next day, ended up fixing it myself. Thanks Taylor Chevy
Business response:
Joseph, I apologize for the experience that you have described. I will reach out to review your concerns and resolve them. Thanks, Eric Kramer 724-347-7702
call the customer back! after purchasing my truck I wanted to get my wife in a vehicle and the salesman said he would call her and get the process going but never called so she went elsewhere. shenequa t-boned my truck in January as I was leaving work and she was of course uninsured so I had my truck repaired at Taylor Chevy body shop, the service was great and very fast. I got my truck back and noticed it had a turning issue to the left so I called the manager and had to leave a message but that was 2 weeks ago and he never... read more
Business response:
Tom, I apologize that we have not called you back. You will receive a call regarding the collision work immediately. I will also look into the lack of follow up from the sales consultant and address it. Thank you for the feedback- Sorry for the frustration and lack of follow up. Rich Dietrich- General Manager rdietrich@drivetaylor.com
Frequently asked questions about Diehl Chevrolet Of Hermitage
How is Diehl Chevrolet Of Hermitage rated?
Diehl Chevrolet Of Hermitage has a 4.4 star rating with 1,762 reviews.
When is Diehl Chevrolet Of Hermitage open?
Diehl Chevrolet Of Hermitage is open now. It will close at 8:00 p.m.