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Diehl Chevrolet Of Hermitage
- Car Dealers
- Hermitage, PA
About this business
Location details
2757 E State St, Hermitage, PA, 16148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
lousy job over spray an you can still see the dent
Business response:
Glenn - I'm sorry that you aren't satisfied with our work. I would appreciate the chance to learn more about this situation and make things right for you. Will you please call me or send me a note at your earliest convenience? I look forward to speaking with you. Thank you, Rich Dietrich - General Manager - rdietrich@drivetaylor.com - 724-395-2027
I bought my car less then two years ago and it’s been nothing but issues. I have had transmission issues that went on for months, even though I took it in as soon as it happened and was assured everytime that it was fine, until I went on a road trip and broke down 5 hours from home. When I bought the car, they didn’t even have the registration so I was sent with a dealer plate that I had for over 10 months until being given my registration. Due to that, the car has never been inspected. Most recently, my car wouldn’t start l... read more
Business response:
Hi Brooke, I'm really sorry to hear that our team has been less than helpful in fixing your vehicle's issues. We strive for effective and efficient service, and I regret that we didn't leave this impression. We certainly expect more for our valued customers, so I will be sure to discuss your feedback with the team to ensure that we are providing better service moving forward. I'd like to step in and hear your other concerns, so if you're willing, feel free to give me a call. Best, Eric Kramer - Service Manager - 724-347-7702
I received only one key for my car and had to pay 268$ for a second one. The car was to be in elaine’s name and was told that is how it would be however it was put in my name and Elaine’s second. We were told the total opposite.
Business response:
Elaine, I apologize your experience with us left you wanting more. I will make a note of your feedback, but I would also appreciate the chance to learn more about what went wrong here so I can assist however possible and so we can work to avoid similar situations in the future. Would you please get in touch with me? I will look for your contact details in the meantime. Thank you, Rich Dietrich - General Manager - rdietrich@drivetaylor.com - 724-395-2027
I will never use Taylor for service again, they over charged me on the parts that were used for my vehicle. I understand that there is a mark up on parts however charging a customer above list price is ridiculous. I'll be taking my vehicle to community Chevrolet from now on.
Business response:
Hi Paul - I'm very surprised to see this feedback as we pride ourselves on providing a fair value to our guests. I will look into the details of your repairs to better understand what happened here. If you would like to discuss anything with me directly, I'm available to take your call. Thank you, Eric Kramer - Service Manager - 724-347-7702
Problem not resolved. Was told I would have to learn to live with it🤬
Business response:
Harlowe, I am very sorry to hear that we couldn't be of further assistance. We strive to provide efficient, top-notch service to every one of our guests and it is disappointing that we missed the mark this time. I would like to ensure that our team does everything we can to resolve your concerns, so please feel free to give me a call to discuss this further. Thank you, Eric Kramer - Service Manager - 724-347-7702
I am pretty disappointed with my service at Taylor Chevrolet. We called on a Saturday morning to inquire about a Traverse on their website. Dallas answered the call. My husband told him that we were driving from an hour away and would the car be available to take home that day because we really needed a car. Dallas told my husband yes, it was there and ready. We drove the hour to Hermitage where we were met by Ralph. Ralph was very friendly and polite however, he informed us the car was not ready. It needed a part to come in... read more
Terrible dealership! All about the$ no more service in this country! Have one of your higher ups give me a call I’ll tell them some stuff they won’t be proud of 724 301 5472
Horrible service on the body shop end. Took my sons car there to get fixed and they cracked his windshield. He got the car back 2 weeks ago and they have yet to get ahold of him to fix what they did. Not to mention the poor job they did with the repairs, rubber bands to hold the head light in place and hood not sitting properly. I spoke with someone over a week ago about the situation myself. They promised to call me back that day, have heard nothing from them.
Business response:
Your feedback has been forwarded on to our team and we are currently looking into this matter.
I have bought 2 Chevrolet Silverados. was told during sale I would receive 4 complimentary oil charges, I was never told had to be used within 2 years or 24,000 miles. Synthetic oil charges are good for 7,000 miles. I was billed $48+ for an oil change today. I'm very capable to change my own oil. They lost me for ever from buying another vehicle from them over $48. Sale reps should be accountable for not telling they expire.
Frequently asked questions about Diehl Chevrolet Of Hermitage
How is Diehl Chevrolet Of Hermitage rated?
Diehl Chevrolet Of Hermitage has a 4.4 star rating with 1,762 reviews.
When is Diehl Chevrolet Of Hermitage open?
Diehl Chevrolet Of Hermitage is open now. It will close at 8:00 p.m.